Supported Living Services Respects and fully commits to upholding the rights of all people, including those with disabilities. Supported Living Services is also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them.
Supported Living Services is required to comply with Victorian and national disability legislation. We are also guided by the United Nations Convention on the Rights of Persons with Disabilities, which states that people with disability should enjoy the same human rights and fundamental freedoms as any other person.
- Receive high-quality services which are appropriate to your needs;
- Be treated with courtesy and respect by Supported Living Services employees;
- Receive care that respects your culture, beliefs, values and characteristics
- Be actively involved in decisions about your support;
- Be clearly informed about services options and costs;
- Receive help to understand any information you are given;
- Request the support and guidance of family, friends, carers and independent advocates to uphold your rights and represent you;
- Have the right to an advocate including information on how to access one;
- Refuse a service and not be discriminated against for future services.
- Receive services in surroundings that ensure privacy;
- Have your personal information kept private and confidential;
- Access your records and ask for information to be corrected if it is wrong.
- Provide feedback to Supported Living Services including compliments or complaints about the care and services you receive. (You can speak to a staff member
or email firstname.lastname@example.org);
- Have complaints investigated and to have the appropriate steps taken to resolve the issue;
- Contact the NDIS Quality and Safeguards Commission if you are not satisfied with the response you receive from making a complaint to Supported Living Services.
- There are many ways to make a complaint to the NDIS Quality and Safeguards Commission:
- Inform Supported Living Services about how they wish the supports to be delivered to meet the participant’s needs;
- Treat Supported Living Service With courtesy and respect;
- Talk to Supported Living Services if the participant has any concerns about the supports being provided;
- Give Supported Living Services minimum of 24 hours’ notice if the participant cannot make a scheduled appointment, noting that if the notice is not provided by then, Supported Living Services cancellation policy will apply;
- Let Supported Living Services Know immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan, or the participant stops being a participant in the NDIS.
- Respect the privacy and confidentiality of others.
- Provide a safe environment for Supported Living Services staff visiting your home;
- level 1 Suite 1/294 High street,
- 1300 73 66 03