1. Before the meet and greet, adequately prepare.
- Knowing the correct questions to ask is only one aspect of preparation. Additional logistical considerations include:
- Select the ideal location for the meet & greet. It ought to be a calm environment where concentration is simple. Depending on the circumstances of the participants, conversations can continue up to an hour. The location of the event can be public, but it should ideally be in a private environment. More frequently, you might think about bringing a friend along for company.
- Mobile devices should always have a strong signal, be well charged, and be on standby.
- Bring any reports or evaluations you think the conversation might need.
2. Be Transparent.
It is critical to communicate the participant's expectations to the support worker. This allows the support worker to ask questions and confirm their suitability for the job.
Although the tasks do not require a specific skill set, being specific about job requirements will help. Cleaning and domestic assistance, for example, are broad terms that can be interpreted in a variety of ways. Some support workers can only do light cleaning or dusting.
Another example is social support. Does the participant need help with transportation? Is he content with just having a companion at home? Again, the conversation allows any concerns that may arise to be addressed immediately.
3. Ask The Right Questions
An interview can also be a meet and greet. The hiring manager must inquire about the potential employee's suitability, just like in an interview. The following inquiries might be made during the meet and greet:
What are the support worker’s personal attributes?
This is also a fantastic way to start a conversation before moving on to the challenging inquiries. It will also demonstrate whether the participant and the support worker are a good fit.
Here are a few questions to consider:
- What specific skills and characteristics distinguish them as an excellent support worker?
- Will they be available for work hours, days when you require their assistance, travel appointments, and community participation?
- Are there any duties or tasks that they refuse to perform?
Are they qualified for the job?
The support worker must be able to prove that they have the necessary qualifications. They should also give evidence of previous experience related to the job.
To provide personal care, for instance, they need a Certificate 3 or 4 in Aged Care or Disabilities.. There’s also a specific skill set needed like medication management or using a hoist.
Make a list of the tasks required to meet the daily assistance needs. Walk the support worker through each one of these individually. For the meet and greet, it is acceptable to ask them to bring copies of relevant credentials and references.
What are the support worker’s rates?
Money matters are awkward to discuss; however, they need to be discussed. Inquiries about the participant's willingness to pay may also be made by the support worker on this.
It's a good idea to find out whether the meet and greet is an additional cost. Some administrative assistants are content to work for no pay, especially if the meeting lasted no longer than 30 minutes.
Situational questions
The participant will be able to gauge the quality of work they will receive by answering this type of question. Some examples of situational questions are:
- What should you do if your client's front door is not open when you arrive at their home?
- If you go to your client's house and find them unconscious, what will you do?
- Give an example of a time when you took the initiative to care for someone.
- Give an example of a time when you faced a crisis and handled it effectively.
4. Be Open In Sharing Personal Details.
The participant and the support worker must speak to one another during the meet and greet. Prepare yourself to divulge information about you as well.
- The goals you want to achieve
- Support needed to utilise the NDIS plan
- Community and mainstream support
- Daily routine
- Information on safety, including accommodations and equipment
5. First Impressions Last.
Additionally, the participant might learn a lot about the support worker based solely on their initial impression. The following examples of green flags for a qualified candidate:
- They were punctual for the meet and greet.
- They are presentable. They appear orderly and are well-groomed.
- They are willing to answer any questions thrown at them.
- There is no doubt that they are passionate about their work as care and support workers.
- They give the participant the impression that their loved ones may have complete faith in them.
- During the discussion, they are patient in repeating any points that may be unclear or confusing.
6. Discuss The Next Steps
At the conclusion of the meet and greet, the subsequent stages may also be covered. Knowing how the NDIS plan will be evaluated and how to use the NDIS cash will fall under this category.
There may also be questions you forgot to ask during the meeting. Ask the support worker these questions without being afraid to do so.
Are You Looking For An NDIS Provider? Schedule Introducing Elevate Support Care: A Meet and Greet. Every participant has a distinct set of needs and goals of their own. To get the most out of your fund, it's crucial that you choose the right NDIS provider.
Supported Living Services Care has a participant-centered approach in everything we do, so call us today on 0478 574 837, and let’s discuss how we can make your life easier.
